BL.INK understands that life happens - and if your payment method fails, we will not delete your account or your links.
Failed Billing Attempts
If we are unable to bill the BL.INK account using the credit card on file, we will attempt to resolve this issue by contacting a user via email twice. If there is no response after the two emails, the account will be automatically downgraded to our Free Plan.
Existing links will continue to work, but the platform will not continue to track analytics information going forward if the links and clicks exceed the limits of the Free plan.
It’s easy to update the account’s payment information. Follow the steps in this article to update the payment information.
Note: In order to update the payment information on an account, a user must be an Owner on the BL.INK account.
Once the billing and payment information has been updated, users will need to manually upgrade the account. For instructions on upgrading the BL.INK account, please click here.
After the account has been upgraded, the Analytics will begin collecting data again, and link limits will be restored.
If there is a charge from BL.INK on your credit card, you or your company are most likely using BL.INK. If you believe you may have been charged in error, please open a new chat or send an email to firstname.lastname@example.org and include the following information:
- Amount of the charge
- Last 4 digits of the credit card (please do not send the full number)
- Date of the charge
- Last name on the credit card
We will respond as soon as possible with additional information.